Privacy Policy

Welcome to Diamond Financial Professionals (the "Website"), operated by Diamond Financial Professionals ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the "Services").

This Privacy Policy applies to users located in the United States. By accessing or using the Website or Services, you agree to the terms of this Privacy Policy.

1.Information We Collect

1.1Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

• Full name
• Email address
• Mobile phone number
• Mailing address
• Business name
• Date of birth
• Financial information relevant to the services requested
• Appointment, workshop registration, or inquiry details
• Information submitted through forms, surveys, chat, or booking tools

Providing personal information is voluntary; however, certain services may not be available without it.

1.2Automatically Collected Information

When you visit the Website, we may automatically collect non-personal information such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on each page
• Referring and exit URLs
• Approximate location derived from IP address

This data is used for analytics, security monitoring, and Website optimization. It is not used to identify any specific individual.

1.3Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to support Website functionality, analytics, security, and remarketing. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the Website.

2.How We Use Your Information

We use the information we collect to:

• Provide and deliver the services you request
• Respond to inquiries and provide customer support
• Schedule and manage appointments, workshops, or consultations
• Send transactional communications related to your account or services
• Send email marketing communications in compliance with U.S. CAN-SPAM laws
• Send SMS/text messages only with your valid prior express written consent
• Improve Website performance and user experience
• Prevent fraud and ensure the security of our systems
• Comply with applicable legal and regulatory obligations

We do not sell your personal information to third parties.

3.Email Marketing Compliance

If you provide your email address, we may send transactional emails and, where permitted by law, promotional emails. All marketing emails include a clear and easy unsubscribe option. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Opting out of marketing emails does not affect delivery of transactional emails necessary to provide the services you have requested.

4.Text Message and SMS Policy (A2P 10DLC / TCPA / CTIA Compliant)

4.1Program Description

Diamond Financial Professionals may send text messages to customers and prospects who have provided express written consent. Messages may include:

• Transactional messages — appointment confirmations, reminders, workshop notifications, service updates, and account-related notifications
• Promotional messages — marketing offers, announcements, and service updates, sent only with explicit prior consent

4.2Consent

By providing your mobile phone number and opting in to receive text messages, you provide express written consent to receive SMS/text messages from Diamond Financial Professionals. Consent is not a condition of purchase or service. Consent is collected through a clear, affirmative, and unchecked opt-in mechanism.

4.3Message Frequency

Message frequency may vary depending on your interaction with our Services and the nature of your engagement with Diamond Financial Professionals.

4.4Fees

Message and data rates may apply depending on your mobile carrier and plan.

4.5How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you may receive one final confirmation message acknowledging your request. No further messages will be sent after that confirmation.

4.6Help

Reply HELP to any of our text messages for assistance, or contact us directly at:

• Phone: +1 925-890-2203
• Email: info@diamond-fp.com
• Website: www.diamond-fp.com

4.7Transactional vs. Promotional Messages

Transactional messages are sent to fulfill services you have requested and do not require separate opt-in beyond the initial service enrollment. Promotional messages require explicit opt-in consent and will stop immediately upon your request to opt out.

4.8Opt-In Confirmation

After opting in to receive text messages, you will receive a confirmation message that includes:

• Program description and business identity
• Message frequency disclosure
• Message and data rate disclosure
• Instructions to reply STOP to opt out
• Instructions to reply HELP for support
• Customer support contact information

5.Mobile Information — No Sharing With Third Parties

No mobile information, including phone numbers, SMS opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent records will never be shared with any third party under any circumstances.

6.Limited Sharing With Service Providers

We may share personal information with trusted third-party service providers solely to support the operation of our business, including but not limited to CRM platforms, SMS messaging providers, website hosting services, and analytics tools. These service providers are contractually obligated to protect your personal information and are prohibited from using it for their own marketing or any purpose beyond the services they provide to us.

7.Third-Party Links and Remarketing

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites and encourage you to review their privacy policies independently. We may also use third-party advertising platforms for remarketing purposes, which may use cookies or pixels to serve targeted advertisements based on your prior visits to our Website.

8.Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, modification, or disclosure. Your information is stored in controlled, secure environments. However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

9.Data Retention

We retain personal information only as long as necessary to provide you with our services, comply with applicable legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

10.Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you with additional rights regarding your personal information, including:

• The right to know what personal information we collect, use, and disclose about you
• The right to request deletion of personal information we have collected from you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use and disclosure of sensitive personal information
• The right not to receive discriminatory treatment for exercising your privacy rights

We do not sell or share your personal information as those terms are defined under California law.

To exercise any of these rights, contact us using the information in Section 15 below. We will verify your request before responding. You may also designate an authorized agent to submit a request on your behalf.

11.Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to the processing of your data
• The right to data portability
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided in Section 15 below.

12.Children's Privacy (COPPA)

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

13.Legal Disclosure

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Diamond Financial Professionals, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users or the public, or comply with a subpoena or similar legal process.

14.Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

15.Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal information is being handled, please contact us at: